Your privacy matters.

1. Who we are

Ravenhol Digital develops and operates digital products, including RosterPal and Can I Ask You A Personal Question?. References to “Ravenhol Digital”, “we”, “us” or “our” in this policy mean Ravenhol Digital.

2. Information you provide to us

We may receive information you choose to provide when you contact us, request support, create or use an account where a product offers account features, submit feedback, or otherwise communicate with Ravenhol Digital. This can include your name, email address, product or account details, support information and the contents of your message.

3. Information generated when you use our services

Our website and products may process limited technical and usage information needed to operate securely and reliably. Depending on the service, this can include device or browser information, app version, IP address, approximate location derived from network information, crash or diagnostic data, security events and product usage information.

4. Product content and uploaded information

Some Ravenhol Digital products may allow users to upload or enter information so the product can provide its features. For example, RosterPal may process roster information or documents that a user chooses to provide. We use this information to provide the requested feature, maintain the service, support the user and improve reliability where permitted.

5. AI-assisted features

Some Ravenhol Digital products may use AI-assisted features, such as roster extraction, interpretation or translation. When a user chooses to use an AI feature, the information needed for that feature may be processed by service providers that help us deliver the result. We aim to limit the information sent to what is reasonably required for the selected feature.

6. How we use information

We may use information to provide and operate our products, respond to enquiries, provide customer support, protect accounts and systems, detect abuse or security issues, troubleshoot problems, understand product performance, improve features, comply with legal obligations and communicate important service information.

7. Service providers

We may use trusted third-party providers for services such as hosting, authentication, analytics, app distribution, cloud infrastructure, email delivery, security, payment processing and AI-assisted functionality. These providers process information on our behalf or under their own applicable terms and privacy policies.

8. App-store purchases

Where a Ravenhol Digital product is purchased through Apple App Store or Google Play, payment information is generally handled by the relevant app-store provider. Ravenhol Digital does not need to receive full payment-card details from the app store in order to provide the purchased product or entitlement.

9. Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security, and users should also take reasonable steps to protect their own devices and account credentials.

10. Data retention

We retain information for as long as reasonably needed to provide the relevant service, meet support and security needs, comply with legal obligations, resolve disputes and enforce agreements. Retention periods may differ depending on the type of information and the product involved.

11. Your choices and requests

You may contact us to ask about personal information associated with you, request correction, raise a privacy concern, or ask about deletion where applicable. Some information may need to be retained where required for security, legal or operational reasons.

12. Children

Ravenhol Digital products are intended to be used in accordance with their applicable age ratings, store requirements and product-specific terms. Parents or guardians should supervise use where appropriate.

13. International processing

Some service providers may process information in countries other than the country where you live. Where this occurs, information may be subject to the laws and safeguards applicable to those providers and locations.

14. Changes to this policy

We may update this Privacy Policy as Ravenhol Digital products, services or legal requirements change. The most recent version will be published on this page with an updated date.

15. Contact us

For privacy questions or requests, contact Ravenhol Digital at support@ravenholdigital.com.

Last updated: 10 September 2026.